Refund and Returns Policy

1. General Policy:
   We strive to ensure your satisfaction with our products. However, if you are not completely satisfied with your purchase, we offer a transparent refund and returns policy.
2. Refund Eligibility:
   To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
3. Time Frame:
   You have 2 days from the date of purchase to request a refund or return.
4. Refund Process:
   To initiate a refund, please contact our customer service at info@growattsng.com within the specified time frame.
   Provide your order number, details of the item(s) you wish to return, and the reason for the return.
5. Return Shipping:
   Customers are responsible for the cost of return shipping unless the item received is damaged or incorrect.
6. Inspection and Approval:
   Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
7. Exchanges:
   We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@growattsng.com.
8. Non-Refundable Items:
   Certain items are non-refundable, including [list specific items]. Any exceptions to this policy will be clearly stated at the time of purchase.
9. Late or Missing Refunds:
   If you haven’t received a refund yet, please check your bank account. Contact your bank, as it may take some time before your refund is officially posted.
10. Contact Information:
    For any questions or concerns regarding refunds and returns, please contact our customer service at info@growattsng.com or +2349038208751, +2349095928203.

Note: This refund and returns policy is subject to change, and any modifications will be communicated clearly on our website.